Access Control Systems — One Integrated Solution, Not Just a Fob Reader
We design and install access control systems that connect your doors, elevators, intercoms, garage gates, alarms, and CCTV into one system — not five separate ones. Trusted by Amazon’s Burnaby facilities, government buildings, and businesses across Greater Vancouver.
Licensed Insured
BC Security License #B7120
$59 Service Call
Anywhere in Greater Vancouver
90-Day Warranty
No Fix, No Charge
WHAT IS AN ACCESS CONTROL SYSTEM?
Access Control, Explained Simply
Think of it as a smart lock system for your whole building — not just one door. Instead of handing out keys that anyone can copy and never expire, everyone gets a fob, card, code, or their phone. A small computer called a controller checks who’s trying to get in, decides if they’re allowed, and unlocks the door for them. Every entry and exit is logged automatically, and if someone loses their fob or leaves the company, you just turn off their access instead of rekeying every lock in the building.
And it doesn’t stop at doors. The same controller can integrate with elevators (restricting which floors someone can reach, with destination dispatch for larger buildings), intercoms (letting a resident buzz in a visitor remotely), automatic door operators (opening the door itself once access is granted, not just unlocking it), garage doors and gates (one credential for the whole property), and your alarm and CCTV systems.
Customer Reviews
Trusted by Our Customers
- MON – FRI: 10 AM – 6 PM
- 11780 RIVER RD., UNIT 175, RICHMOND, BC
Real Training. Real Experience.
Every technician joins with a minimum of two years of industry experience, then completes a two-month, in-house hands-on training program under our founder, Alan Bell a Red Seal Certified Locksmith and AAADM Certified Automation Inspector. We’re authorized dealers for ICT and HID, and our senior technician Arkadiy is a licensed FSR.
See the Difference
HOW WE COMPARE
CaptainLock
Typical Access Control Company
1. When you call
- We pick up immediately
- Often hold for hours
2. Response time
- Same-day emergency, 1-2 business days non-emergency
- Often 1-2 weeks for an appointment
3. Services offered
- Access control, alarms, CCTV, intercoms, automatic doors, locksmithing, and safes
- Usually one specialty only
4. Hidden fees
- None, ever
- Often added after the fact
5. Pricing
- Free estimate, told upfront — you approve before we start
- Often unclear until after the job
6. Project size
- Single-door offices to 30+ door industrial facilities
- Often limited to a certain scale
7. Contract required
- No contract, ever
- Often multi-year service contracts
Why CaptainLock
Trusted by Amazon's Burnaby Facilities
We competed for Amazon’s original Riverbend Business Park tender in Burnaby and didn’t win it — a competitor did. About a year later, Amazon needed more capacity than that single facility could handle, and opened the door for private subcontractor facilities. We got the call. What started as one contract grew into multiple full facility builds, each with more than 30 bay doors and fire exit doors, complete wiring, and full CCTV systems — designed and installed from scratch. We still service them today.
Real Brands, Real Range
We install ICT, HID, Salto, Camden, Aqubox, and Unifi access control systems — matched to what the building actually needs, not whatever we happen to stock.
One System, Everything Connected
Doors, elevators, intercoms, garage gates, alarms, CCTV we design it as one integrated system, not a pile of separate vendors that don’t talk to each other.
Transparent Pricing No Contract
Every job starts with a free on-site estimate, quoted clearly before any work begins. No multi-year service contract, no hidden fees.
Licenses
Our Licenses
How It Works
PROCESS & PRICING
- How It Works
- Call us — we pick up. No holding for hours.
- Free on-site estimate, with clear pricing confirmed before work begins.
- We design the system — doors, elevators, intercoms, gates, CCTV, and alarms, integrated together.
- We install and program it, then service it going forward.
- Real guarantees:
- No contract, ever
- No hidden fees
- Same-day emergency response, 1-2 business days for non-emergency work
Real, Local and Ready When You Need Us
Locked out, need a new key, or thinking about upgrading your security? Call us Alan Bell and the CaptainLock team are a phone call away.
Come by the shop, or let us come to you. From your first call to the finished job, you’ll always know who’s coming and when no disappearing act, no guessing.
Have a question, need a quote, or want something specific handled? Reach out anytime
- (778) 960-5025
- 11780 River Rd., Unit 175, Richmond, BC
- info@captainlock.ca
-
Mon–Fri, 9am–5pm, by appointment
Mobile Service: 24/7
FAQ's
Frequently asked questions
How fast can you get to me? In most of Richmond, Vancouver, Surrey, and Burnaby, our emergency locksmith response time is 15 to 30 minutes because our technicians live across the region, not just near one shop.
What access control brands do you install?
ICT, HID, Salto, Camden, Aqubox, and Unifi.
2. How much does access control installation cost?
Every job starts with a free on-site estimate, so pricing is based on your actual building and needs.
3. Have you done large-scale installations?
Yes including multiple Amazon facilities in Burnaby, each with 30+ bay doors and fire exit doors, full wiring and CCTV, designed and installed from scratch.
4.Can access control integrate with elevators?
Yes including floor-level restrictions and destination dispatch for larger buildings.
5.Can it integrate with intercoms and automatic doors?
Yes a visitor can be buzzed in remotely, and automatic doors can open on the same credential.
6. Is there a contract?
No- no contract, ever.
Still You Have Doubts?
Access Control Systems — Designed and Installed as One System
Need a car locksmith in Richmond, Vancouver, Surrey, Burnaby, or anywhere across Greater Vancouver? We come to you, or you can visit us directly.
- 11780 River Rd., Unit 175, Richmond, BC
Need something else? See Commercial & Strata Property , Alarm Systems & Monitoring , or Fob & Building Access Duplication .
Service Request
Request Service in Richmond & the Lower Mainland Tell us what’s going on, and we’ll take it from there.