Alarm Systems & Monitoring No Contract, No Hidden Fees
Most alarm companies keep you on hold, book you two weeks out, and only do one thing. We pick up the phone immediately, handle emergencies the same day, and bring locksmithing, doors, access control, CCTV, intercoms, and safes under one roof alongside real alarm installation and monitoring.
Licensed Insured
BC Security License #B7120
$59 Service Call
Anywhere in Greater Vancouver
90-Day Warranty
No Fix, No Charge
Services
Our Alarm Systems & Monitoring Service Covers
Professional monitoring, starting at $35/month
Reliable protection with transparent, hassle-free pricing.
Customer Reviews
Trusted by Our Customers
- MON – FRI: 10 AM – 6 PM
- 11780 RIVER RD., UNIT 175, RICHMOND, BC
Real Training. Real Experience.
Every technician joins with a minimum of two years of industry experience, then completes a two-month, in-house hands-on training program under our founder, Alan Bell a Red Seal Certified Locksmith and AAADM Certified Automation Inspector. We’re authorized dealers for ICT and HID, and our senior technician Arkadiy is a licensed FSR.
See the Difference
HOW WE COMPARE
CaptainLock
Typical Access Control Company
1. When you call
- We pick up immediately
- Often hold for hours
2.Response time
- Same-day emergency, 1-2 business days non-emergency
- Often 1-2 weeks for an appointment
3.Services offered
- Integration, access control, CCTV, intercoms, locksmithing, door installation, and safes
- Usually one specialty only
4. Hidden fees
- None, ever
- Often added after the fact
5. Pricing
- Told upfront, before work starts you approve first
- Often unclear until after the job
6. Monitoring
- From $35/month, connected to a professional monitoring service
- Varies
7. Project size
- Commercial and residential, small or large — anywhere in BC
- Often limited to one category or region
8. Contract required
- No contract, ever
- Often 3-5 year contracts
9. Existing systems
- Retrofits and upgrades what you already have
- Often pushes full replacement
Why CaptainLock
Trusted by Police and Government
We work directly with police and government agencies on alarm and security work — the kind of institutional trust that requires consistency and discretion, every time.
A 40-Door Warehouse, Fully Upgraded in One Week
One of our biggest projects: a full warehouse security upgrade on Vancouver Island — 40 doors, 25 garage doors, DSC Neo installation and programming, complete with wiring, conduit runs, and sensor installation, integrated directly into the client’s access control system. Finished in one week. We travel across BC for projects like this, because some clients want real, fast service — not a company that leaves them waiting on hold.
Licensed, Certified, Real People Behind the Work
Our senior technician Arkadiy is a licensed FSR. Our founder, Alan, is a licensed AAADM inspector. These aren’t just job titles — they’re the real credentials behind every alarm and access control system we install.
One Company, Full Security Spectrum
Most alarm companies do alarms. We do alarms, access control, CCTV, intercoms, automatic doors, locksmithing, and safes — one call instead of five different contractors.
Real Installation Work, Not Just Equipment Drop-Off
New builds get full wiring pulls. Existing buildings get real retrofit work — drywall cut and patched, walls drilled, cables concealed, conduit run for commercial spaces. We don’t sub this out to another contractor.
Monitoring
We install your system and connect you to a professional monitoring service — one point of contact for installation, service, and support. No vague claims about what happens after your alarm goes off.
No Contract, No Hidden Fees
Every price is quoted before we start, and you approve it before any work begins. No 3-5 year lock-in, no surprise line items later.
Licenses
Our Licenses
How It Works
PROCESS & PRICING
- How It Works
- Call us we pick up. No holding for hours.
- We give you a free on-site estimate for installation, no obligation.
- We do the work — new install or retrofit, residential or commercial, anywhere in BC.
- We connect you to monitoring, starting at $35/month.
- Real guarantees:
- No contract, ever
- No hidden fees
- Same-day emergency response, 1-2 business days for non-emergency work
Real, Local and Ready When You Need Us
Locked out, need a new key, or thinking about upgrading your security? Call us Alan Bell and the CaptainLock team are a phone call away.
Come by the shop, or let us come to you. From your first call to the finished job, you’ll always know who’s coming and when no disappearing act, no guessing.
Have a question, need a quote, or want something specific handled? Reach out anytime
- (778) 960-5025
- 11780 River Rd., Unit 175, Richmond, BC
- info@captainlock.ca
-
Mon–Fri, 9am–5pm, by appointment
Mobile Service: 24/7
FAQ's
Frequently asked questions
How fast can you get to me? In most of Richmond, Vancouver, Surrey, and Burnaby, our emergency locksmith response time is 15 to 30 minutes because our technicians live across the region, not just near one shop.
1.What alarm brands do you install?
DSC, Honeywell, and Qolsys.
2. How much does monitoring cost?
Starting at $35/month.
3. How much does installation cost?
We come out and give a free on-site estimate — no obligation.
4.Do you work with police or government agencies?
Yes — directly, on alarm and security work.
5.Do you monitor the alarm yourselves?
Yes — for gated properties, parking areas, and controlled vehicle access.
6. Can you work with the alarm system I already have?
Yes — we retrofit and upgrade existing systems, no need to rip everything out.
7. Do you only work in Metro Vancouver, or travel for bigger projects?
We travel across BC for larger projects — including a recent 40-door, 25-garage-door warehouse upgrade on Vancouver Island, completed in one week.
8. Is there a contract?
No — no contract, ever.
9. Do you only do alarms, or other security services too?
We do it all — alarms, access control, CCTV, intercoms, automatic doors, locksmithing, and safes.
Still You Have Doubts?
Access Control Systems — Designed and Installed as One System
Need a car locksmith in Richmond, Vancouver, Surrey, Burnaby, or anywhere across Greater Vancouver? We come to you, or you can visit us directly.
- 11780 River Rd., Unit 175, Richmond, BC
Need something else? See Commercial & Strata Property , Alarm Systems & Monitoring , or Fob & Building Access Duplication .
Service Request
Request Service in Richmond & the Lower Mainland Tell us what’s going on, and we’ll take it from there.