Commercial & Strata Property Services in Richmond & Vancouver
Managing a building’s hardware shouldn’t mean five different contractors. CaptainLock handles locks, door repair, access control, intercoms, panic bars, glass repair, and board-up all from one phone call. We currently service around 60 buildings across Richmond and Vancouver, with standard pricing and a 30-day billing cycle, so it’s simple for your books too.
Licensed Insured
BC Security License #B7120
$59 Service Call
Anywhere in Greater Vancouver
90-Day Warranty
No Fix, No Charge
Services
Our Commercial &
Strata Services Cover
Emergency lockouts, lock changes, and rekeys
the same fast response we provide for individual customers, extended to your tenants and units
Customer Reviews
Trusted by Our Customers
- MON – FRI: 10 AM – 6 PM
- 11780 RIVER RD., UNIT 175, RICHMOND, BC
Real Training. Real Precision.
Every technician joins our team with a minimum of two years of industry experience, then completes a two-month, in-house hands-on training program under our founder, Alan Bell supervised by a Red Seal Certified Locksmith. We’re also authorized dealers for ICT and HID, and partnered with AK Security for full access control builds.
Why CaptainLock
One Phone Call. That's the Whole Job.
Once you call, you’re done whether it’s a tenant lockout tonight or a full access control upgrade next month. We handle the appointments, we talk to your tenants, we manage the repair your part is approving the estimate.
Real Response Times, Not Vague Promises
For account clients, emergency calls get priority response — 15 to 30 minutes, same as our regular emergency service. Non-emergency but urgent requests are handled same day, and anything else scheduled by request.
Free Estimates for High-Volume Accounts Real Savings
Companies that call us 10 or more times a week get free estimates during regular hours no $59 service call just to look at the job. That alone can save an active account up to $590 a week.
Full Key Control, Managed Securely
For several long-term clients, we’ve built complete master key systems with full key control — every key on record in our secured system, so we can cut an authorized replacement for any tenant or unit without starting from scratch.
A 2-Year, Ground-Up Building Security Build
One of our biggest projects: a full construction build for a building’s entire access system, from level zero all the low-voltage wiring, automatic doors, card readers, intercom system, and access control, fully integrated. The project took almost 2 years, and we’re proud of the construction, maintenance, and repair experience it gave us.
Trusted by Around 60 Buildings and Growing
We currently service around 60 buildings across Richmond and Vancouver, including major strata corporations, property managers, First Nations communities, school districts, and manor and elder care homes.
Standard Rates, 30-Day Billing No Surprises on Your Invoice
We invoice on a 30-day billing cycle at standard, published rates not a different quote every time depending on who picks up the phone.
Trusted BeyondProperty Management
We’ve also done work for law enforcement, fire departments, government facilities, and hospitals places where security and reliability aren’t optional.
Licenses
Our Licenses
How It Works
How Commercial & Strata Service Works
- Real pricing, no surprises:
- Standard, published rates apply across all commercial and strata work. Billing runs on a 30-day cycle. Accounts calling 10+ times a week get free estimates during regular hours saving up to $590 a week.
- What happens next:
- You call, once.
- We handle the rest appointments, tenant communication, the work itself.
- You approve the estimate.
- We invoice on your 30-day cycle.
- Backed by real guarantees:
- 90-day warranty on standard work; 1-year warranty on major hardware
- Extended warranty terms for ongoing account clients
Reviews
Real, Local and Ready When You Need Us
Locked out, need a new key, or thinking about upgrading your security? Call us Alan Bell and the CaptainLock team are a phone call away.
Come by the shop, or let us come to you. From your first call to the finished job, you’ll always know who’s coming and when no disappearing act, no guessing.
Have a question, need a quote, or want something specific handled? Reach out anytime
- (778) 960-5025
- 11780 River Rd., Unit 175, Richmond, BC
- info@captainlock.ca
-
Mon–Fri, 9am–5pm, by appointment
Mobile Service: 24/7
FAQ's
Frequently asked questions
1. How does billing work for strata and property management accounts?
Standard, published rates with a 30-day invoicing cycle.
2. Is there a discount for accounts with frequent calls?
Yes 10+ calls a week gets free estimates during regular hours, saving up to $590 a week.
3.How fast do you respond for account clients?
15-30 minutes for emergencies, same day for urgent non-emergencies, and by request for everything else.
4.Do we need separate contractors for locks, doors, and access control?
No one call covers locks, door repair, closers, automatic operators, access control, intercoms, panic bars, glass repair, and board-up.
5.How many buildings do you currently service?
Around 60, across Richmond and Vancouver.
6. Can you manage master keys and key control for our building?
Yes we’ve built full master key systems with secured key control for several long-term clients, including one full ground-up construction project that took almost 2 years.
7. Do you work with institutions beyond strata and property management?
Yes First Nations communities, school districts, elder care homes, law enforcement, fire departments, government facilities, and hospitals.
8. Is there a warranty on commercial hardware?
Yes 90 days standard, 1 year on major hardware, extended terms for ongoing accounts.
Still You Have Doubts?
Commercial & Strata Property Services — One Call Does It All
Managing a building in Richmond, Vancouver, Surrey, Burnaby, or anywhere across Greater Vancouver? Let us handle the hardware.
- 11780 River Rd., Unit 175, Richmond, BC BC near Number 5 Road and River Road, a 100-meter left turn from Richmond Sport & Fitness.
Need something else? Just need fobs copied? See our Fob Copy & Key Fob Duplication . Just a single lock or key issue? See our Lock Change & Rekey or Key Cutting & Duplication .
Service Request
Request Service in Richmond & the Lower Mainland Tell us what’s going on, and we’ll take it from there.