Before CaptainLock, our team’s roots were right here — 846 20th Street, our original Abell Locksmith location in New Westminster. We know the Royal City better than any other, with a dedicated technician here and two more just next door in Burnaby.
BC Security License #B7120
Anywhere in Greater Vancouver
No Fix, No Charge
Emergency Locksmith – 15 to 30 Minute Response
Locked out from your car, office, or home? Our Red Seal Certified team handles emergency locksmith and car door unlock calls fast 15 to 30 minutes across Richmond and Vancouver, with real technicians, not a call center.
Car Key Replacement & Automotive Locksmith, On-Site or In-Shop
Need a car key replacement or key fob programming? Our automotive locksmith service covers most makes and models we come to your vehicle, or you visit our Richmond shop. No dealership wait.
Key Cutting, Key Copy & Key Maker — Walk-In, No Appointment
Our key cutting, key copy, and key maker service is done on the spot at our real Richmond shop — house keys, mailbox keys, file cabinet, and padlock keys, made while you wait.
Fob Copy & Fob Duplication for Condos & Strata
Need a fob copy or fob duplication for your condo or strata building? It’s a service we handle daily across Richmond and Vancouver, not occasionally.
Door Lock Replacement, Lock Change & Rekey
From door lock replacement, lock change, and rekey service to repairs on deadbolts, knob locks, lever locks, and sliding door locks, our licensed and insured technicians handle it without shortcuts.
Deadbolt, Smart Lock & Mailbox Lock Installation
Our certified technicians install new deadbolts, smart locks, and mailbox lock replacements, plus high-security hardware fitted to actually hold up, not just look new.
Every technician joins with a minimum of two years of industry experience, then completes a two-month, in-house hands-on training program under our founder, Alan Bell supervised by a Red Seal Certified Locksmith.
We work directly with police and school districts across New Westminster — the kind of institutional trust that requires consistency and discretion, every time.
We handle access control systems, master key work, lock repair and installation, and lockouts for Walmart and RZ Auto Services in Queensborough — real, ongoing commercial accounts in one of New Westminster’s busiest industrial areas.
Our commercial client base in New Westminster spans everything from national retailers to independent shops — including liquor stores and BC Cannabis stores, alongside our broader retail and institutional work.
We’ve regularly participated in New Westminster municipal tenders, and received a personal note of congratulations from the Mayor — genuine recognition from the city we call home.
How fast can you get to me? In most of Richmond, Vancouver, Surrey, and Burnaby, our emergency locksmith response time is 15 to 30 minutes because our technicians live across the region, not just near one shop.
Yes — a dedicated technician here, plus two more nearby in Burnaby, three total covering both areas.
No — it’s where we started. Our original location was at 846 20th Street.
Yes — police and school districts across the city trust us for consistent, discreet security work.
Yes — including Walmart and RZ Auto Services, handling access control, master keys, lock repair and installation, and lockouts.
Yes — we’ve participated in municipal tenders and received a personal note of congratulations from the Mayor.
Send us a message we’re licensed, local, and ready to help anywhere in Richmond, Vancouver, Surrey, Burnaby, and across the Lower Mainland.
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